Privacy Policy
1. Data controller
The controller of the data collected via the Lornapp platform is L'Agence LW SAS. For any question regarding the protection of your data, please contact us through the contact page.
2. Data collected
We collect only the data strictly necessary to operate the service: account information (email, hashed password), organization data, business data entered by the user (influencers, platforms, campaigns, content), and technical data (logs, IP address, browsing data).
3. Purposes of processing
Your data is processed in order to: provide and improve the service, manage your account and access, ensure platform security, respond to your requests, and comply with our legal obligations.
4. Legal basis
Processing is based, depending on the case, on the performance of the contract between us, your consent (in particular for non-essential cookies), our legitimate interest in securing the service, or our legal obligations.
5. Recipients and sub-processors
Your data may be shared with our technical sub-processors (hosting, database, email delivery, translation, Shopify integration) who act on our instructions and under confidentiality commitments. No data is sold to third parties.
6. Retention period
Your data is kept for the duration of your use of the service, then archived or deleted in accordance with applicable legal periods. Account data is deleted within a reasonable time after the account is closed.
7. Your rights
Under the GDPR, you have the right to access, rectify, erase, object to, restrict, and port your data, as well as the right to set post-mortem directives. You can exercise these rights by contacting us via the contact page. You also have the right to lodge a complaint with the relevant supervisory authority (CNIL in France).
8. Cookies
Lornapp uses cookies strictly necessary for the service to function (authentication, language preferences). No analytics or non-essential advertising cookies are placed without your prior consent.
9. Security
We implement appropriate technical and organizational measures to protect your data: encryption in transit and at rest for sensitive data, access controls, logging, and hosting with reputable providers.
10. Contact
For any question regarding the protection of your data or to exercise your rights, you may contact us via the platform's contact page.